Refund Policy

Plans and search packs

Refunds are available for plan payments only, and only if you ask within three days of the payment and haven’t used any searches since it. Once you use a search, that payment is no longer refundable. A search is used when it counts against your searches, which only happens when we find matches. Search packs are not refundable. If you were charged twice by mistake, we refund the extra charge. Apart from these cases, and where the law requires otherwise, all payments are non-refundable, including unused searches and the rest of a billing period after you cancel. We may still offer a refund or extra searches in other cases at our own discretion.

By continuing to checkout, you ask us to start your searches right away and agree that your 14-day right of withdrawal under EU and UK law ends once you use a search. Until you use one, that right still applies.

Request a refund

Email support@reversevideosearchtool.com with your account email and purchase details. We reply within one business day, and approved refunds go back to your original payment method within 5–10 business days.

Cancellation

You can cancel your plan at any time from Manage subscription after you sign in, or by emailing support@reversevideosearchtool.com. You keep access until the end of the period you have paid for, and you are not charged again.

Your legal rights

According to Your Europe, the EU’s official guide, people who buy online in the EU can usually cancel within 14 days without giving a reason. In the UK, GOV.UK sets out a 14-day cancellation period for items bought online. For a digital service you start using straight away, that right ends once you use it, if you agreed to this when you bought, as you do by continuing to checkout. Until you use a search the right still applies, and our refund policy never takes away any other right the law gives you.